Frequently asked questions
REVIEW VIRTUAL CLASS RULES
▸ All education classes require online registration and payment prior to attendance. You will not be allowed to register the day of the class.
▸ Classes will be conducted via Zoom.
▸ You need to provide a valid email address for class invitations.
▸ Class invitations for all sessions are sent out before the start of the first class. Instructions will be included. Each class has specific instructions to follow. Please prepare ahead of time.
▸ You may access the class via laptop, desktop computer, tablet, or smartphone with camera.
▸ You must physically remain in front of your computer, tablet, phone with your face visible during the duration of the class.
▸ You must be on time. You will be placed in the “Zoom waiting room” and admitted into class. If you enter the waiting room AFTER the class session begins, you will not be able to join the class.
▸ Absences are not permitted. If you miss a class session, you must retake the course from the beginning. There are no "make-up" sessions. This is a regulation issued by the State of Texas Department of Licensing & Regulation. If it is necessary for you to retake the course, you will be required to pay the course fee again. No refunds will be allowed.